Frequently Asked Questions (FAQs)
General
How many brands do you carry?
At Bikeparts.cc, we're proud to offer a carefully curated selection of more than 50 premium and high-end cycling brands. These include world-renowned names trusted by professional athletes and cycling enthusiasts alike. Our list continues to grow as we partner with more trusted manufacturers who share our commitment to quality and performance.
You can browse our complete list of brands, sorted alphabetically, on this page: [Link]
Are your products authentic?
Yes — absolutely and always. Every product we sell is 100% authentic. We source our inventory only from brand manufacturers or their authorized distributors, never from third-party resellers or grey markets.
Authenticity is not just about branding — it’s about quality, trust, and your peace of mind on the road. We will never risk our integrity, or your well-being, by stocking replicas or counterfeit items.
Do you have a physical store I can visit?
Bikeparts.cc is a fully online platform. This model allows us to offer a wider product selection and better pricing by keeping our overheads low.
We’ve partnered with trusted bike shops across the ASEAN region for installation support. Here’s where you can find our partners:
- Singapore
- Malaysia
- Vietnam
- Indonesia
- Cambodia
- Thailand
- Australia
If something doesn’t fit, you can exchange it — see our return policy.
What if the item I want is out of stock?
We restock most items weekly. Specialty or high-demand brands may take longer. Use the “Notify Me When Back in Stock” feature to be alerted automatically.
Need more info? Contact us via the contact form.
Pricing & Promotions
How can I make sure I receive your emails and promotions?
Add info@bike-parts.cc to your safe sender list to avoid missing emails.
If you've stopped receiving emails, reach out — we’ll help you re-subscribe.
Do you have a price-match policy?
If you’ve seen a better price, contact us at info@bike-parts.cc. While we may not match every offer, we treat every request fairly.
How do I redeem a discount code?
- Shopping Cart: Click “Apply Discount Code” and enter it.
- Checkout: On the Review & Payments step, apply it again.
Can I unsubscribe from your emails?
Yes — marketing emails include an “Unsubscribe” link at the bottom.
System-generated emails like order updates can’t be turned off unless you delete your account.
Do you offer bulk discounts?
Yes! For clubs, teams, or shop orders, contact us via the contact form to get a custom quote.
Ordering
I can’t seem to complete my order — what should I do?
Try refreshing the page, clearing cache/cookies, or using a different browser.
Still stuck? Send us a message via the contact form or email us with a screenshot and we’ll assist right away.
Can I place an order via email, phone, or WhatsApp?
All purchases must be made through our website for security and proper processing. But we’re happy to assist via email or WhatsApp with advice before you place an order.
Can I cancel or change my order after it's placed?
If your order hasn’t shipped, we’ll gladly help with changes or cancellation. If already shipped, we’ll guide you through the return process.
Shipping
Which countries do you ship to?
We ship to most ASEAN countries including Singapore, Malaysia, Vietnam, Indonesia, Cambodia, and Thailand. For other regions, contact us — we may be able to help.
How much is shipping, and how long does it take?
Rates and delivery times vary by location and order size. You'll see accurate rates at checkout after entering your address.
- Singapore: 1–3 business days
- Malaysia & nearby: 3–7 business days
- Other ASEAN regions: 5–10 business days
Tracking info is sent once your order ships.
Can I change my shipping address after ordering?
Yes, if the order hasn’t shipped. Contact us with your order number ASAP. Once shipped, we’ll try to coordinate with the courier if possible.
Returns & Exchanges
What is your return policy?
Most new and unused items can be returned within 7 days of receiving them.
- Items must be in original packaging
- Must be unused, uninstalled, undamaged
- Proof of purchase is required
Some items (like lubricants, clearance, perishables) may not be returnable — these will be noted on the product page.
Use the return request form to start the process. Refunds are processed within 5–7 working days after inspection.
Do you offer free returns?
No, unless we sent the wrong or damaged item. Otherwise, customers cover return shipping. We recommend tracked shipping for peace of mind.
Can I exchange an item for a different size or model?
Yes — as long as it’s in brand-new condition and returned within the eligible period. Contact us, and we’ll help you check availability and arrange the exchange.